Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date on which you or a third party appointed by you, which is not the carrier, has taken possession of the goods. Items that are individually produced according to customer requests, items that are subject to wear and tear, and goods that cannot be returned for licensing reasons (e.g. software registered by you), are excluded. Should a value loss be incurred due to demonstrably poor handling of the goods, you must compensate for this loss.
In order to exercise your cancellation right, you must inform us about your decision to withdraw from the contract by means of a clear declaration (e.g. letter sent by post, fax or email), to
For this purpose, you may use our cancellation form template, but this is not mandatory.
For the observation of the cancellation period, it is sufficient for you to send the notification that you are exercising the cancellation right, before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we must return to you all payments we have received from you, including the delivery costs (with the exception of additional costs that result from you selecting a delivery method that is different to the most cost-effective standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we receive the notification that you are withdrawing from this contract. For this repayment, we will use the same payment method you used for the original transaction, unless expressly agreed with you otherwise; in no case will you be charged fees for this repayment. We may refuse to carry out the repayment until we have received the goods back, or until you have provided evidence that you have sent the goods back, depending on whichever is the earlier date.
You must send the goods back to us or hand over the goods immediately and in any case at the latest within fourteen days from the date on which you inform us that you are withdrawing from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline. You will bear the direct cost of returning the goods.